1. Returns Policy
Products purchased through our online store can be returned to Dipitt within 7 days. If a product purchased from us is damaged, a replacement will be sent, subject to availability.
2. Delivery Policy
Products ordered through our online store are delivered on working days, except for weekends and holidays. We utilize various courier companies for deliveries, with delivery times depending on the destination city. Standard delivery may take up to 2 to 3 working days within Karachi city, while standard delivery time for other cities may take up to 3 to 5 working days. The delivery time frame begins once the order has been received and proceed for fulfillment.
Please note that our on-time delivery guarantee does not apply to delays caused by circumstances beyond our or our logistics partners’ control. These may include unavailability or refusal to accept delivery, delays caused by the consignee, acts of God, actions of public authorities, Customs or similar authorities, riots, strikes or labor disputes, civil commotions, disruptions in transportation networks, and natural disasters.
3. Payment Policy
All products purchased through our online store can be paid for via Cash on Delivery. We do not accept payment by cheque or money order. Payment via card will possible only once payment gateway will go live
4. Privacy Policy
At ITT Foods Pvt. Ltd, we understand the importance of protecting your personal information and maintaining your privacy. Our privacy policy is an integral part of our core values and organizational ethics, and we are committed to ensuring the highest standards of data protection. We prioritize the security and confidentiality of your information, and we do not tolerate any mishandling when it comes
to safeguarding your data.
Collection & Use of Information: We collect and store your information for internal purposes to enhance your experience with us. The information we may collect includes, but is not limited to, your name, contact details, billing and delivery addresses, and order history. We may also gather nonpersonal information such as website usage statistics and demographic data to analyze trends and improve our services.
Security & Confidentiality: We implement rigorous security measures to protect your personal information from unauthorized access, alteration, or disclosure. We employ industry-standard data protection protocols, including encryption, firewalls, and secure socket layer (SSL) technology, to ensure the confidentiality and integrity of your data.
Third-Party Disclosure: We do not sell, trade, or transfer your personal information to external parties unless required by law or for the purpose of providing our services. We may, however, share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing your requests. These partners are bound by strict confidentiality agreements and are only authorized to use your information as necessary to perform their designated tasks.